Privacy Policy

When you use this website, you may choose to provide personal information such as:

• Your name
• Your email address
• Your phone number, if requested
• Information submitted through a contact or inquiry form
• Your selected exercise or resource interests
• Your communication preferences

Limited technical information may also be collected through website hosting, analytics, cookies, or similar technologies used to operate and improve the website.

Information collected through this website may be used to:

• Provide access to requested exercise catalogues and resources
• Send catalogue additions and updates
• Send exercise, movement, and recovery resources
• Respond to questions or inquiries
• Provide information about physiotherapy services and booking
• Communicate relevant practice changes, new services, availability, and updates
• Improve the website and resources offered by Aleks Thornton Physiotherapy

Personal information will not be sold or rented to third parties.

Access to the Exercise Catalogue is offered as an email-based resource from Aleks Thornton Physiotherapy.

To access the catalogue, you may be asked to provide your name and email address and confirm that you agree to receive the Exercise Catalogue and related communications.

These communications may include catalogue updates, new exercises and resources, recovery information, new services, and occasional Aleks Thornton Physiotherapy practice updates.

Providing the requested information and consent is required to access this particular offering.

You may withdraw your consent to future commercial electronic communications at any time. Where required by law, emails will include an unsubscribe mechanism.

Providing your contact information for booking or an inquiry does not require you to subscribe to ongoing practice communications.

Where offered, you may separately choose “Keep me in the loop” to receive occasional exercise resources, recovery tips, information about new services, and practice updates from Aleks Thornton Physiotherapy.

Choosing not to receive these optional communications will not prevent you from accessing available booking links or contacting the practice.

Information you provide for a booking inquiry or other request may still be used as reasonably necessary to respond to that request.

Aleks Thornton may also provide physiotherapy services through other clinics or healthcare organizations.

Visiting aleksthornton.com or voluntarily providing information directly through this website is separate from providing information to another clinic.

Information held within another clinic's booking, administrative, or clinical systems is not automatically added to the Aleks Thornton Physiotherapy website mailing list.

If you independently provide your information through this website, it may be collected and used by Aleks Thornton Physiotherapy for the purposes explained to you at the time of collection.

Clinical records maintained by another clinic remain subject to that clinic's applicable privacy and record-management practices.

General website forms are not intended for the submission of detailed or sensitive medical information.

Please avoid sending detailed medical histories or other sensitive health information through general website forms or ordinary email unless specifically requested and an appropriate communication method has been provided.

Information forming part of a physiotherapy clinical record is handled separately and in accordance with applicable professional, legal, and privacy requirements.

This website may link to third-party websites, booking systems, clinics, or other services.

For example, selecting a booking option may direct you to an external clinic or booking platform.

Once you leave this website and provide information directly to another organization, the collection and handling of that information may be governed by that organization's privacy practices.

Where consent is required, it may be obtained electronically through forms and checkboxes on this website.

The information requested and the purpose of the collection will be identified at or before the time information is collected.

Consent for one purpose does not automatically provide consent for unrelated uses of your information.

You may withdraw consent to future optional communications by contacting Aleks Thornton Physiotherapy or by using an unsubscribe mechanism provided in applicable emails.

Withdrawal of consent does not require the deletion of information that must reasonably or legally be retained for clinical, administrative, regulatory, or legal purposes.

Reasonable administrative and technical safeguards are used to protect personal information against unauthorized access, use, loss, or disclosure.

However, email and internet communications cannot be guaranteed to be completely secure.

Third-party service providers may be used to operate this website, process forms, manage communications, provide analytics, or facilitate other website functions.

Only information reasonably necessary for these services will be provided or processed.

Some service providers may process or store information outside British Columbia or Canada, where it may be subject to the laws of the jurisdiction in which it is processed.

You may contact Aleks Thornton Physiotherapy to:

• Ask about personal information held about you
• Request access to your personal information where applicable
• Request correction of inaccurate information
• Withdraw consent for future communications
• Request removal from an email communication list
• Ask how your personal information has been collected, used, or disclosed

Requests will be handled in accordance with applicable privacy and legal requirements.

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, regulatory, professional, or administrative requirements.

Website mailing and resource information is separate from any clinical record that may need to be retained in accordance with professional record-retention requirements.

This Privacy Policy may be updated periodically as the website, services, or legal requirements change.

The most current version will be available on this page with the date of the latest update.